1. Warranty Coverage
Hilika.xyz offers a limited warranty on all eligible baking tools purchased through our website. The warranty covers any defects in materials or workmanship under normal use for a specific period following the purchase date. This warranty applies to the original purchaser only and is non-transferable.
2. Warranty Period
The warranty period varies depending on the specific product category:
- Baking tools and utensils: 1-year limited warranty from the date of purchase.
- Electric baking appliances (mixers, ovens, etc.): 2-year limited warranty from the date of purchase.
Please refer to the individual product pages for specific warranty information, as some products may have a longer or shorter warranty period based on the manufacturer.
3. What is Covered?
The warranty covers defects in material and workmanship that arise under normal use. This includes, but is not limited to:
- Manufacturing defects
- Faulty parts or components
- Problems arising from improper assembly or defective manufacturing
4. What is Not Covered?
The warranty does not cover:
- Damage caused by misuse, abuse, accidents, or negligence.
- Normal wear and tear (such as discoloration, scratches, or tarnishing).
- Damage caused by improper storage or exposure to extreme temperatures.
- Products that have been altered or modified from their original condition.
- Any damage caused during shipping or delivery (please inspect your products immediately upon arrival and report any damages within 7 days).
5. How to Make a Warranty Claim
If you believe your product has a defect and is covered by this warranty, please follow these steps:
- Contact Us: Reach out to our customer service team at admin@hilika.xyz with the following information:
- Your order number
- A detailed description of the issue
- Photos or videos showing the defect (if applicable)
- Verification Process: Our customer service team will review your warranty claim and, if necessary, request further information. Once the claim is approved, we will provide you with instructions on how to return the defective product.
- Return the Product: If instructed, return the product to us in its original packaging (or similar protective packaging) for inspection. Please note: The customer is responsible for return shipping costs unless otherwise specified.
- Replacement or Refund: Once the product has been inspected and deemed eligible for warranty coverage, we will either:
- Replace the defective product with a new or refurbished item of equal value, or
- Issue a full refund for the purchase price.
6. Exclusions and Limitations
- This warranty does not cover incidental or consequential damages, including but not limited to loss of use, personal injury, or property damage.
- Hilika.xyz is not responsible for any defects that result from misuse, abuse, or failure to follow care instructions.
- Products purchased from third-party sellers or unauthorized resellers are not eligible for warranty coverage.
7. International Warranty Claims
If you are located outside of the United States, the terms of this warranty may differ. International customers may be responsible for shipping costs and any customs duties associated with returning the product.
8. Limitation of Liability
To the fullest extent permitted by law, Hilika.xyz‘s liability is limited to the purchase price of the defective product. We are not responsible for any damages, losses, or expenses incurred as a result of using our products.
9. Contact Information
If you have any questions or need assistance regarding our Warranty Policy, please do not hesitate to contact our customer service team at:
Email: admin@hilika.xyz
Website: hilika.xyz
Thank you for choosing Hilika.xyz for your baking needs. We appreciate your trust in our products and strive to ensure your satisfaction.